If a Virtual Cabinet (VC) user has forgotten their password or username, a VC admin user will need to reset this for them, as there is no forgotten password or recovery option.
An admin will need to follow these steps:
- Open VC and click the Admin tab.
- Click view Users, click the target user and then click Edit from the toolbar.
- You will be presented with their user profile window, in here first take note of their username at the top of the window.
- Next enter a password in the password field, it will need to be at least 12 characters long.
- Press ok on the window to finalise changes.
- Pass on these details to the affected user.
Notes
- Despite the password field being blank, that does not mean they do not have a password, it is that way for security.
- If you're unsure who your VC admin might be, raise a ticket with support and they can login as an admin user for you.
- If the user is still unable to login after going through these steps, please reach out to support for further assistance.