Problem: When viewing a document in my in-tray or while searching I can see the document, but the preview shows “Preview Unavailable”
Explanation:
The virtual cabinet system works in the following way:
- A file gets added to your in-tray or directly into one of your cabinets
- The Thumbnail Generator (a service in your server) will then generate the thumbnail (the preview)
However, from time to time, the thumbnail generator might not be running and will not generate a preview for you or any of your colleagues, other times, especially after having an import, or adding many documents in a single go (usually more than a couple of thousand) the thumbnail generator might need some time to catch-up.
Solutions:
- You can contact your IT and have them re-start the thumbnail generator
- You can log a support ticket with us, and then let your IT know that we will need a connection to the server (you or someone in your company might be able to point in the right direction) and we will contact your IT and fix the problem for you.