Problem:
From time to time you might receive the following email:
“Dear Mr or Ms XXXXX
Your portal integration Service is configured to use your account for communicating with the portal, but unfortunately this account could not be validated
Please can you update your Portal account details in your Virtual Cabinet system. If you require assistance, please contact your Virtual Cabinet support provider.
Thank you
The Portal Team”
Cause: The portal uses the credentials of one user to validate all the information that is pushed/pulled from the portal service, if you are getting this email, this means it uses your credentials; you will need to re-validate them, otherwise the portal will not be able to publish new documents.
This email will normally follow a password reset request (if you have forgotten your www.virtualcabinetportal.com and have clicked on the reset password option, your website password has changed, but your Virtual Cabinet password needs updating)
Solution:
Doing this is extremely easy, the only thing you will need to do, is log into your Virtual cabinet and try to publish a document (you can publish to one of your colleagues) you will immediately get prompted to log onto the portal.
Just type in your password and remember to tick the “Remember my portal password” box.
If you have forgotten your password, you can click on the Forgotten? Link or alternatively follow this link