Article

When I open an email in Virtual Cabinet it opens in New Outlook instead of Outlook Classic.

Issue:
When opening an email in Virtual Cabinet, it opens in New Outlook instead of Classic Outlook.

Resolution:
1. Open Windows Settings
2. Go to Apps
3. Select Default Apps
4. Search for .MSG and .EML
5. Set the default app for .MSG and .EML to Outlook (classic)

This will change the default app for the selected file types from New Outlook to Classic Outlook, resolving the issue.
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