This article explains what happens in Virtual Cabinet when a client/end user sends or returns a document through the Virtual Cabinet Portal.
When your client sends a document through the Portal, it will land in your intray in Virtual Cabinet. If the client included a message when sending the document, that message will appear as a note alongside the document in your intray.
If you are not seeing documents sent by a client in your intray, confirm that the document was sent to your Portal account and contact the VC Support team if the issue persists.