This article explains how a Portal Admin can update their own publisher details in Virtual Cabinet. Because a Portal Admin cannot edit their own publisher record, another Portal Admin must make the change on their behalf.
Note: Portal Admin permissions are managed by VC Support. You will need to contact us as part of this process.
If You Are the Only Portal Admin
- Contact VC Support and confirm which other publisher you would like to temporarily promote to Portal Admin.
- VC Support will remove Portal Admin from your account and grant it to the other publisher.
- The temporary Portal Admin updates your email address in the Publishers area of the VC Admin tab.
- Once your new email address is set up, VC Support will restore your Portal Admin rights and remove them from the temporary admin.
- Log back into the Portal through Virtual Cabinet using your new publisher account details.
If You Have Multiple Portal Admins
- Contact VC Support to facilitate the Portal Admin designation change.
- You and the other Portal Admin can then carry out the email changeover for each other's accounts, with VC Support adjusting Portal Admin rights as needed.
- Once your own details are updated, you and the other Portal Admin can update any remaining standard publisher details directly in the Publishers area of the VC Admin tab without needing to contact VC Support.